Bots are pieces of software based on AI that are usually designed to chat with humans in such a natural way that they can pass by humans.
Today, they allow a reasonable amount of interactivity, even though they are not perfect yet. But they are certainty a big bet for experts and companies that have recently bring bots to their innovation discourses and articles.
What they all foresee is that bots can create more interactive interfaces for features such as aid to the client, recommendations and suggestions, schedules, reservations, tickets and accommodations, check-ins flights, etc.
With the popularity of apps like Facebook Messenger and WhatsApp, these interactions are much easier to achieve, especially if we think that everything we do while navigating through the internet is monitored and can be used to create a context where the bots' AI could use to talk to us about things that might interest us.
Research on bots' AI technology are being made and many big companies have already launched their bots that are not just "writers"... some of them can talk and simulate conversations with humans. Some examples are Microsoft's Cortana, Apple's Siri, Amazon's Alexa and IBM's Watson.
There are also some doubts about the future of this technology, like what kind of use are the bots going to serve better, how uses will react when they realize they were talking to a bot, and what kind of business model will justify the use of bots.
No doubt, we have a new emerging technology!
Nobiletec is a multi-national consultancy firm specializes in B2B, B2C and P2P FinTech solutions.